FAQs
Questions, answered directly
What people ask before booking an investigation, including what we can and cannot do.
Are you available 24/7?
Availability is confirmed when you call or email. We do not claim guaranteed after-hours dispatch.
What should I do first?
Safety, then isolation, then documentation. The first-hour guide on this site walks through it in order.
Will you handle the repair?
No. We locate and document; licensed trades perform repairs and restoration.
Can you help with the insurance claim?
The report is written and dated for insurers; keep it with your claim file.
What does urgent locating cost?
Call and you will get a clear scope and quote based on the situation.
How do I reach you?
Call (604) 269-5325 or email [email protected].